I spoke to a different agent this time and was then told there was another booking on the property so my booking could not take place which I queried because it was still on their website as available (I was either attempted to be lied to or was mis advised). After much communication a refund has not been made. My advice to others is not to book with these companies and I only wish I had read the reviews before I booked my holiday. 05/09/2020 - Mark Portions are huge, food is good, and they deliver. Reviews for Original Cottage-Family Restaurant 3.8 stars - Based on 6 reviews. We booked a trip to the Old Barn, Weybourne, Norfolk, in July 2020.We were advised that we could not check in until 7pm that evening, because of enhanced cleaning procedures due to the Coronavirus. We are sorry if this caused an inconvenience however we hope you can understand why we have introduced this. By phone they not reachable, the cancelpage is nor realnworking, so i did by mail. 80 reviews. More failed attempts to contact them, another written request, I raised a grievance through my credit card and tried again on the phone. So the owners of these properties can provide poor customer service but with no accountability to anyone. Hello Sarah, Thank you for taking the time to feedback on your experience we are really glad you enjoyed your stay! Very mixed experience of Wales Cottage Holidays (part of the original cottages family). And what is really sad is that over the last 20 years I have booked multiple holidays in Wales via Powells Cottages who were awesome, but as part of this nightmare I have discovered that they too have been absorbed into Original Holiday Cottages, so no more bookings from me. Original Cottages is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Relaxation in the Trees. Outlaw cottage is the youngest on the row, with the oldest cottage being Spider Villa, founded in the 1840s. Very cosy, clean and comfortable. We ordered a turkey sub. We are sorry that this was not the outcome you had hoped for. We ask all customers to wait until nearer the time of their stay to contact us as cancellations due to covid are in relation to restrictions at the time of the stay which are often unknown until a week or two before. 2 monthe are more then 7 days, if you can count. I've posted pictures of this horror house to the Google Review I've written for Original Cottages - if you want to see the squalor. The lights cut out in the kitchen , hallways and bedrooms which meant we had to use torches.4) Mould in bathrooms, severe damp in the building, extremely dangerous for my family's health.5) A trickle of luke warm water to have a shower and running a bath would take more than 24 hours! I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. After travelling 250 miles and entering the tired looking property we were shocked to see evidence that no cleaning had been done after the previous renters had left. The Old Sunday School in…. Find helpful customer reviews and review ratings for Sauder 414686 Original Cottage Side Table, Rainwater Finish at Amazon.com. The swimming pool, hot tub and sauna area was ok! I would not recommend anyone to book through them. Emails were answered generically and specific questions were not answered. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. There was a safety issue too, in that the shower screen over the bath wasn’t properly fixed, and the towel rail on the screen had been fixed wrongly onto the inside surface, so it appeared to be a handle - very dangerous when the screen was hanging loose. Pocketing hard earned money, penalising customers for following government guidelines. Had various issues with the owner during our stay. It is clear from other reviews that people do not know who they are booking with and that the whole process is mis-leading allowing these companies to offer an extremely poor service. 8 Cottages.com reviews. I made the booking last August - in June I had to cancel the booking due to my annual leave being cancelled - I am a key worker and worked through the entire lockdown. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place, Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. Like many of you below, this has caused unnecessary stress and wasted multiple hours sending emails, making phone calls etc. I was just shocked that the owner found this acceptable. I had numerous problems upon arrival and during my stay which I immediately conveyed to Original Cottages. I had to clean grubby marks off the kitchen cupboard doors around the handles. When I complained I was told my contract was with Original Cottages. We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered on this occasion. I emailed in lockdown saying we were over 70 and thought we should transfer to next year. The treehouse was a perfect place to do just this. We are were only able to eat half because... it was so filling. This was declined as we’d already done it and they’d be returning to do nothing! Was eventually told that we wouldn’t get any refund, in contradiction of policy!Also told that we wouldn't get any credit either. Stayed in a cottage in Askrigg in the Yorkshire Dales. I do not like being lied to. Original Gourmet Food Company, a leader in unique flavored gourmet lollipops, suckers, and candy, offers lollipops by flavor for individuals along with bulk lollipop bundles perfect for … Read reviews, view the menu and photos, and make reservations online for The Original Cottage Inn. Interesting to read the allegations of fraud below too, that's definitely one to watch. Chesil Cottage, Dorset. We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered, we want to do all we can to ensure we provide the level of customer service we pride ourselves in. Its fine if you do it. They have poor standards, limited customer communication during complaints and a total disregard for customer health and safety.If the company spent more time ethically delivering customer service rather than defending their position in complaints and reviews, they would have a chance to succeed, but they are just profiteers after your money and once they have it, your doomed! The "Original" Cottage was old fashioned and out dated. Ruined the holiday, Don't use them! We hope to welcome you and your cousin back soon. !The Christmas Bubble Rules have now been published, and my 4 households do not comply. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. They didn't! The oven exploding on day 2 and no one coming out to fix or even look at it during our stay! This restaurant has had the distinction of being the first restaurant in Ann Arbor to serve pizza. I booked it in December 2018!A footnote. Do not book through this organisation or its subsidiaries. We are working in line with Government restrictions, which are being updated and changed regularly, prioritising holidays with the earliest start date. The level of customer service being received is disgraceful. The Original Cottage Inn is an Italian restaurant in Ann Arbor, MI. Virtually impossible to contact them to get refund. Later check-in time was a bit annoying with a family but we set off a bit later and stopped off for lunch on the way which was nice and there is a lot of nice places to eat where we went. I have recently posted various critical reviews of Origional Cottages.However to give credit where it is due I must now report that they have repaid my deposit in full.They say they have virtually made all outstanding repayments so I hope that everyone on these pages has been as lucky as myself.If not keep pushing. On speaking to the owner, he offered to get the cleaner to return. This was simply not true. They are a solid 4 stars 02/11/2020 - Candice Purchased the 24 inch pizza for the family.OMG PEOPLE !!! There was a safety issue too, in that the shower screen over the bath wasn’t properly fixed, and the towel rail on the screen had been fixed wrongly onto the inside surface, so it appeared to be a handle - very dangerous when the screen was hanging loose. I was lucky that I did get in touch with the owner who told me that Marsdens had told them WE had cancelled. Including being put in a different apartment to the one we booked. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. Totally concur and sympathise with the horrific reviews left by multiple unhappy customers, my personal customer service experience with this company has been the worst I've ever had. Thank you for taking the time to feedback on your experience, it is really appreciated especially at this time. A free inside look at company reviews and salaries posted anonymously by employees. Find 57,737 self catering properties in England, UK with 275,647 unbiased Tripadvisor reviews Absolutely spotless, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. The carpets were stained and unclean, the windows were grubby and cobwebbed, the door handles, switches, mirrors, kitchen bin and banister were all grubby (with greasy smears and hand smudges), the electrical appliances had splashes on them, the kitchen utensils hadn’t been cleaned and there was thick dust on the radiators, skirting, shelves, lampshades and under the furniture.This was not a good start and things went downhill from there.During our stay we also discovered that the master bed was smaller than advertised (king not super king), the cheap furniture was tired and uncomfortable, the untidy cupboards were crammed with toys, games and junk, there was a mess of cables under the TV in the lounge, the hand soap had been watered down rather than replaced, there was previous guests clothing still in a drawer and a beach towel hanging on the back of a bedroom door and none of the knives in the kitchen had been sharpened in a very long time.This was not a well-appointed or well-cared for property.We complained to Blueriver Cottages twice during our stay about the condition of the property and twice their cleaner apparently returned to conducted further cleaning but there was little evidence of this and many of the issues we raised at the beginning of our holiday were still present at the end.We decided to leave a day early and were very glad to be on our way.We did have some communication with the owners of the house but it seemed that they were not local to the area and apparently unable to fully manage the property and we complained to Original Cottages and Blueriver Cottages and they offered us a small credit towards a future stay, which we won't be taking them up on! It seems there is a trend going here. Book Original Beach Cottage: Beach Access Lane ~ Cute and Cozy! Meaning we couldn't self cater for the majority of the stay. Needless to say I would never book with this company again.Thank you for the below response. I was informed that they hadnt changed. I ended up paying this at the last possible moment, from a different account, and only when I was confident the holiday would actually happen. They listened to me which made a difference rather than being given robotic replies like I have with other companies so thank you for listening to me original cottages staff, Clearly these guys are trying their best, and it's sad to see that lots of people are slamming them for trying their best to work through a difficult situation. If you still have concerns, please do get in touch again and we will look into this as a priority. I was totally unable to speak to anybody regarding whether or not our holiday (booked early February) would be able to take place - and if it did what holiday facilities would be available to us. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We have now received our cash refund as we refused an e-voucher to re-book. Eveytime the promis to connect me in 7 days, i think in school when they learn to count, they was sick. Adding to this the TV didn't work either, which again wasn't fixed or even checked. Well done - keep up the good work. Our vintage 1959 attached cottages have retained the Old Florida style and charm, while being comfortably furnished and tastefully updated for your enjoyment and convenience. Thank you for taking the time to feedback on your experience we are truly sorry that you feel let down on this occasion. Interestingly he had not received the deposit that I had previously paid but did speak to Wales Holiday Cottages and asked them to call me not email. Thank you for taking the time to feedback on your experience, all your comments have been passed onto the owner and housekeepers to ensure this doesn't happen again. Affordable island charm and relaxing comfort! They are cancelling peoples holidays and saying it is the owners that are cancelling them (and then usually, as they said to us, say they can't get hold of the owners to ask why). Apparently I didn’t confirm it, but I was never requested to confirm it before my holiday was given away.When the company was separate companies, it all worked fine. I asked whether the cancellations policy in the Ts and Cs from February would apply or the changed ones on the site in June. Mere lip service. The only question they did answer was answered untruthfully. She look forward to try another place perhaps next year. View Menu Go Back. On leaving we stripped the bedding, which was worn and required replacing. My cousin is have very nice stay in Dorset with Wyke Cottage holiday company. Complained to original cottages after the stay, who then told me the owner was responsible for resolving their own complaint! Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent Zero movement on the arrival time, as it takes 10 hours to clean a house Try other letting agencies folks - we used Home Away last month and had no difficulty accessing their properties at 4pm. Absolute disgrace of an organisation. Original Cottages act as an agent and the owner is responsible for all cleaning and maintenance of this property. Then I will move to legal action. ), these are the ones I have managed to identify:suffolk-secrets.co.ukgoodlifelakedistrictcottages.co.ukhomefromhome.comabersochholidayhomes.co.ukabovebeachcottages.co.ukhelfordcottages.co.ukbestofbrighton.co.ukporthlevenholidays.co.ukstaynorthumbria.co.uksosouthwold.co.ukkentandsussexcottages.co.ukdiscoveryholidayhomes.comsaltnorfolk.co.ukflagshipholidayhomes.co.uknorthdevonholidays.co.uklooeandpolperroholidays.co.ukenglandscoast.combhhl.co.uknicheretreats.co.ukpowells.co.ukyorkshireholidaycottages.co.uknorthumbria-byways.comsuffolkcottageholidays.comgracedarlingholidays.comgracedarlingholidays.conorfolkcottages.co.ukdorsetcottages.comlanhams.co.ukstmichaelscoastalcottages.comdogsinvited.co.ukbestofwales.co.ukcornishhorizons.co.ukwalescottageholidays.co.ukmarsdens.co.ukbluerivercottages.co.ukWe recently booked a holiday home in Torbay through Original Cottages (although rather confusingly Blueriver Cottages confirmed our booking). A health and safety disaster. Quality of service: 5.0. It took hours on hold find someone to talk to- also put in online request. In sheer frustration I tracked down the owner, and I was very grateful that he took the time to call me. Read honest and unbiased product reviews from our users. & Save BIG on Your Next Stay! A month later had another email giving me the same voucher and no refund. I have also emailed Northumbria Byways directly and am still awaiting a reply.I must add that my acknowledgment in December 2018 was an email from Steven Mitchinson definitely confirming my booking. Perfect location for a relaxing walking holiday which we wanted. Apparently I didn’t confirm it, but I was never requested to confirm it before my holiday was given away. The company are ignoring my emails and won't refund any of my deposit. The furniture was tatty, the kitchen equipment insufficient for 4 people, let alone 6. However when Covid kicked in dealing with Original Cottages was a nightmare. Here you will be able to find our official review channels and you can see what our customers think about us. Mere lip service. All four of us present felt that the standard of cleanliness, and of the facilities at the property, was not what we expected from its description and the price we paid. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Perfect location for a relaxing walking holiday which we wanted. We are sorry that you feel let down by your recent experience, this has been a testing time for our team working through thousands of enquiries. I booked a cottage in Wales via Wales Cottage Holidays which is a part of this company. Have asked my credit card to pursue this. The only phrase to describe the property was grubby. Followed government guidelines to stay safe and do the right thing. Neither should you. Why would I even consider using this company again! The oven exploding on day 2 and no one coming out to fix or even look at it during our stay! They have no customer service and simply don't care. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. We are sorry that you feel let down, our team are working hard to help every customer. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Appalling service.Further to the reply below from holiday cottages I am still waiting to hear from them about my refund.Update- refund now received. But they had - and I had both a print out of the Ts and Cs from February and a screen shot. It is clear from other reviews that people do not know who they are booking with and that the whole process is mis-leading allowing these companies to offer an extremely poor service. This has been an extremely testing time for us with our team working through thousands of enquires. The cottage (Ysgubor Helyg) was absolutely perfect and the owners (Rob and Sarah) totally exemplary. Having read many posts on here it is clear that something possibly illegal is going on. I would never book with them or their subsidiaries again. I wish I'd looked at the other reviews here before I did!The listing said that the property had been recently refurbished and additionally we were told that check in time would be later than usual (from 7pm on Saturday) and that we would be expected to check out before 9am on the day of departure. What are the opening times for Original Cottages? But in break by dance and wistle answer me and send back the money. The only question they did answer was answered untruthfully. We are truly sorry to hear about your experience, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. That is how I remember pizza should taste. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. If you still haven't heard from us, please do get in touch again and we will look into this as a priority. We expect high standards from all out cottages and understand how important this is at this time. Unfortunately we tried communicating with you over the above issues. We did contact you prior to your stay to update you on the wifi not working and a discount was given at this time. Clear and direct access both sides of the property onto the drive which led straight onto the road, no gates. PLEASE NOTE: Original Cottages are taking bookings for after 4th June 2020 but not before. One week later they cancelled it as the owner had withdrawn the cottage from being let. Email also states “we will be in touch in due course to arrange payment”.So my booking was confirmed. We expect high standards from all out cottages and understand how important this is at this time, we take all cleaning complaints very seriously. In good weather, you can see 20 miles in either direction: to the left, the white stone of Portland; to the right, Golden Cap and the distant slopes of Devon. Find helpful customer reviews and review ratings for Sauder Original Cottage Bookcase, Cobblestone Finish at Amazon.com. Compare Reviews, Photos, & Availability w/ Travelocity. This was apparently to ensure that the property could benefit from enhanced cleaning.There was little evidence of recent refurbishment or that any cleaning had been conducted prior to our arrival, yet alone enhanced cleaning!On arrival we were greeted by a damp smell in the porch and a drain smell in the downstairs bathroom. Flexibility: 5.0. This company is part of the same company that I recently used - Marsdens Devon Cottages. Please avoid at all costs. The furniture was tatty, the kitchen equipment insufficient for 4 people, let alone 6. My cousin is have very nice stay in Dorset with Wyke Cottage holiday company. Thank you for getting in touch, The changes have been introduced after consulting with Public Health England on new cleaning processes for the safety of our customers, owners and staff alike. How do I return something to Original Cottages? I booked a cottage in June for December. Nice holiday when we got there. I booked a cottage in Wales via Wales Cottage Holidays which is a part of this company. The suggestion of a ‘voucher for future bookings’ to cover the health risk I’ve endured is a joke. We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. However when Covid kicked in dealing with Original Cottages was a nightmare. Poor customer service from the owner throughout of this. When my balance was due they emailed and text me a number of times. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. We had been promised WiFi but it wasn’t working, and then an engineer was supposed to fix it, but he didn’t turn up. The literature inside the property stated that extra attention had been paid to high touch areas. All we wanted was some redress for the expensive cottage we booked that simply was sub-standard and absolutely squalid. I booked a cottage with Original Cottages but all future communication appeared to be from a different company (Cornish Horizons), On arrival to the cottage I complained to Cornish Horizons regarding how dirty our cottage was, mis-advertising about the accommodation, tired furniture and non-existent parking space. Value: 5.0. I do appreciate that these are challenging times, and your staff have all my sympathy, but the Directors of OCC need to sort this nightmare out for all concerned. I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. From its humble beginnings around a kitchen table, Original Cottages is now the UK’s leading, independent, family-owned, holiday-lettings company. The cottage (Ysgubor Helyg) was absolutely perfect and the owners (Rob and Sarah) totally exemplary. However when Covid kicked in dealing with Original Cottages … We are extremely sorry that you didn't have the best experience with your stay. Vale of Llangollen farm cottages- Ty Felin We booked through cottages.com and found a lovely farm cottage in Vale of Llangollen. All rights reserved. They have no customer service and simply don't care. We had a recent holiday with Original Cottages and stayed in a beautiful property, spotlessly clean and with great attention to making sure we had all the information we needed for a great holiday. A reply was received with what felt like a dismissive response, stating that a re-clean has been offered and as gesture of goodwill we could have £75 off a future booking. A letter of compliant has been submitted, it is now middle of September and all I have received is an automated response. It was a neat place, decor was nice but what was the best surprise was the food. Do not book through this organisation or its subsidiaries. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. We rented a bungalow in the Gower peninsular through Home from Home, part of the Original Cottages group. In fact I ended up cancelling the Continuous Payment Authority with my bank in case they took the final payment without my consent. Access was delayed to "minimise your risk of exposure to Covid 19". - Read reviews for some of our best stores. The worst customer service from Original Cottages. 5.0. The fries were very tasty as well. On entering the property, it became apparent that hardly any cleaning had taken place. I stayed at The Old Sunday School in Porthleven with my little children. More failed attempts to contact them, another written request, I raised a grievance through my credit card and tried again on the phone. They sent out a cleaner to re-clean the property who was totally ineffective and I was left no option but to clean the property myself. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). We are due to travel on the 19th Dec, yet there has been an update on their website today which politely asks customers who's holidays start after 16th Dec to wait nearer the time. I decided to cancel but email not acknowledged. Reviews from The Original Cottage Company employees about The Original Cottage Company culture, salaries, benefits, work-life balance, management, job security, and more. A health and safety disaster. It would have been a dreadful experience in normal times but in a Covid-19 climate it felt like it was a dangerous environment to be in. The terms and conditions in place at the time of placing your booking would have remained the same for your booking, these include the detail that the contract of hire is with the owner of the cottage and Original Cottages act as an agent. Of course we have not had a refund despite many emails and hours wasted on-hold on the phone over a period of more than a month. The cleaner did revisit the property on two occasions, had we known that the issues still had not been addressed on the second return, we would have continued to send the cleaner out or found an alternative for you. The door handles and light switches, sinks, toilets and kitchen surfaces may well have been Covid-clean, as advertised, but the actual doors, windows, window sills, skirtings, cupboard interiors etc were not even basically clean, the worst example being the bathroom bin, which had not even been emptied! 4 stars 02/11/2020 - Candice Purchased the 24 inch pizza for the Original cottage were. Complained to Original Cottages nor answer me Treehouse Cottages on November 15, and... Warned that this company again and we will look into this as a priority that he took the to... Do get in before 7.00pm on the first evening was spent cleaning the cobwebs from walls, and! 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